Workspace ONE UEM makes the enrollment process simple, using an auto discovery system to enroll devices to environments and organization groups (OG) using user email addresses. Auto discovery can also be used to allow end users to authenticate into the Self-Service Portal (SSP) using their email address.
It’s a nice feature, but recently some customers reached out to me, saying that it’s not working for them especially when deploying Workspace ONE UEM on premises.
The cloud service is pretty straight forward, API call to VMware’s Workspace ONE servers will return a JSON with your device services server and organization group (Group ID), which is then pre-filled for you to the Workspace ONE Intelligent Hub app. So, what can go wrong?